Our GP contact details

Telephone calls to and from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit, provided all reasonable steps are taken to inform callers that their call will be recorded. Ramsbury and Wanborough Surgery’s telephone system records all calls in and out of the Practice for training and monitoring purposes.

The recordings cannot be accessed by any unauthorised personnel and requests to access the call recordings have to go through the Management Team for case by case authorisation.

Recordings of calls made and received by Ramsbury and Wanborough Surgery may also be used to support the learning and development of our staff and to improve the service we provide to our patients.

They may also be used when reviewing incidents, compliments or complaints. Call recordings will be managed in the same way as all other personal information processed by us and in line with all current legislation.

Find out more about giving feedback or making a complaint on our Give feedback page.

Find out more about giving feedback through our Friends and Family Test.

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Find out more about booking an appointment, ordering a repeat prescription, finding out test results and the services available at our surgery.

Learn more about our services

If you need to change or update your contact details, you can do so by contacting the Surgery.

If you need to email us, please do so at ramsbury.reception2@nhs.net

For medication/Dispensary queries please email bswicb.ramsburydispensary@nhs.net